Shipping policy

Shipping Area

We currently ship online orders only to addresses within the 48 contiguous United States and Washington, D.C. We do not currently ship online orders to Alaska, Hawaii, U.S. territories, or international destinations.

Order Fulfillment and Product Availability

Some products are stocked and shipped directly by us. Other products may be shipped directly from a manufacturer, distributor, or other fulfillment location.

Product availability shown on our website is subject to confirmation. Manufacturer and distributor inventory may change without notice, and a product may become backordered, discontinued, or unavailable after an order is placed.

Shipping Timeframes

If a specific shipping timeframe is stated on a product page, at checkout, or in an order confirmation, that timeframe applies.

When no specific shipping timeframe is stated, we expect to ship the order within 30 days after the completed order is placed. Many available, in-stock products ship sooner.

If we learn that we cannot ship an item within the stated timeframe—or within 30 days when no timeframe was stated—we will contact you with an updated estimate and provide the option to:

1. Accept the revised shipping timeframe; or
2. Cancel the unshipped item and receive a refund to the original payment method.

A cancellation and refund resulting from a shipping delay or unavailable product is not considered a merchandise return and is not restricted by our final-sale policy.

Shipping Charges

Available shipping methods and charges are displayed at checkout before payment.

Large, heavy, or bulky products may have a separate shipping charge and may not qualify for promotional or free shipping.

Separate Shipments

Products in the same order may ship separately, including directly from different manufacturers or fulfillment locations. You may receive separate tracking information for each shipment.

Carrier Delivery

After an order has shipped, carrier transit and delivery dates are estimates and are not guaranteed.

We are not responsible for carrier delays, weather delays, service interruptions, or other events outside our reasonable control. However, we will provide reasonable assistance with a delayed or missing shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a manufacturer, distributor, or shipping carrier.

Tracking

When tracking information is available, it will be sent to the email address provided with the order.

Tracking information may take additional time to become active after a shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has received the package.

Damaged, Defective, or Incorrect Items

Please inspect your shipment when it arrives. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@apogeehouse.com.

Please include your order number, a description of the issue, and photographs of the product and packaging. Do not install, modify, or discard the product or packaging before contacting us.

Additional information is available in our Return and Refund Policy.

Project and Special Orders

This policy applies to orders placed directly through the Layered Lighting online store.

Separately quoted project orders, special orders, or orders placed directly through Apogee House, LLC may be subject to different written shipping terms, availability, and lead times.