Refund policy

Returns & Refunds

All sales are final. Because lighting products are often project-specific, we do not offer general returns or exchanges.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@apogeehouse.com.

Please include your order number, a description of the issue, and photos of the product and packaging. Do not install, modify, or discard the product or packaging before contacting us.

We will review the issue and, where appropriate, repair, replace, refund, or otherwise make it right.

Discretionary returns

We may approve a return in limited circumstances at our sole discretion. Items sent back without prior written approval will not be accepted.

If a return is approved, we will provide return instructions and the return address. Approved items must be unused, uninstalled, unmodified, and in their original packaging.

Approved refunds are issued to the original payment method after we receive and inspect the item. Refunds are typically processed within 10 business days after approval. Your bank or card issuer may take additional time to post the refund.

We currently ship within the continental United States only.